Profiles in Emerging Outsourcer Success: 2024
Ryan Strategic Advisory is pleased to release Profiles in Emerging Outsourcer Success: 2024, the latest research identifying the most disruptive up-and-coming customer experience outsourcing providers to watch in 2024. This is the third iteration of this report, and it highlights six rapidly-growing CX services players that should be on the radar of executives across the […]
CrossConnect Forum Showcases Caribbean-UK CX Opportunities
Lockdowns have ended and the ‘new normal’ for business has arrived. Consequently, both outsourcers and their clients are seeking out new terrains, including places that even a few years ago may have been outside of consideration. This enthusiasm to sample new territories was highlighted at Nearshore Americas’ CrossConnect Forum event, held recently in London. It […]
Caribbean Positioned as a UK CX Delivery Alternative
Coming into 2021, British CX executives face significant challenges. These include recruitment/retention and deploying the right technologies that will both impact end-user interaction and empower agents, all while dealing with COVID19. Beneath the surface though, many enterprises are actively exploring new delivery points as a way to reduce their risk exposure. This means looking beyond […]
Northern Ireland Successfully Leverages Contact Center Positioning
For outsourcers in the UK and the Republic of Ireland, finding new locations from which to deliver quality contact center services remains a challenge. However, in recent years, one of the most successful options has proven to be close at hand: Northern Ireland. This territory has attracted some of the most important names in front-office […]
Creativity Essential for Outsourcers in Face of UK Consumer Slowdown
One thing that BPO executives understand is that strong economic activity is the catalyst of expanded market share. After all, when consumers buy more products and services there is a greater need for third parties to ensure top-flight end-user care. However, the true test for outsourcers comes when there is uncertainty on the horizon and […]
Consult TBT Analysis: GDPR – Just over 250 days left!
Ryan Strategic Advisory is pleased to provide an essential piece of reading for all parties interested in the impact of the General Data Protection Regulation (GDPR). Written from a UK perspective, it outlines what all businesses (including contact centers) need to keep in mind before the GDPR goes live in May, 2018. A big thanks […]
COCCO Highlights UK Outsourcing Anxieties and Opportunities
The inaugural Conference for Contact Centre Operations (COCCO) that took place last week in Reading served a number of useful purposes, the most obvious being the assembly of industry thought leaders, customer experience clients and solutions providers. However, equally important was the event’s ability to encapsulate how UK front-office BPO stakeholders view the outsourcing market […]