Unequal Pay for US Latinos Cause for Concern Across the Nearshore
By Sean Goforth, Syndicated Research Director at Ryan Strategic Advisory This week BPO thought leaders will meet at the Nexus 2022 conference in New York City. Several weighty issues vie for their attention. Which nearshore market offers the right mix of language skills, human talent, and attractive costs? Which markets are oversaturated? How are advanced […]
US Hispanic Community Remains Key CX BPO Segment
Adaptability is crucial to customer management service delivery. Outsourcers need to tailor their offerings to reflect consumer nuances in each particular demand market. Nowhere is this more evident than in America, where the rapidly-expanding US Hispanic consumer demographic continues to be of significant importance for CX executives. As Americans celebrate National Hispanic Heritage Month, players […]