Intersect-HP / Ventrica Deal Highlights CX Value of Partnering
Achieving the best possible outcomes in a CX setting relies on accessing top-flight talent and resources. For an outsourcer to do so, it must have the right footprint where it counts. These investments, spread out across different regions, are simply a cost of doing business for global BPOs. However, for players in the emerging category, […]
Embracing Celebrities Can Make a Difference for BPOs
The global embrace of celebrity culture has become tiresome to many. Tales of scandal, bad behavior and general banality surrounding film stars, singers, b-list social media influencers and athletes have led many to switch off their televisions at the outset of the nightly news. This is understandable, especially alongside the influx of mindless reality and […]