WhatsApp Vulnerability Highlights CX Data Security Imperative
The integrity of personal data is paramount in 2019 and beyond. The cyber-hacking taking place throughout the world appears to know no bounds, and those undertaking these activities are more cunning than ever. This is why the recent revelations about the potential vulnerability of the popular messaging platform WhatsApp hit home for so many consumers, […]
Happy 25th Birthday, Text Messaging!
In the wake of upheavals in global affairs last week, an anniversary of sorts went largely unnoticed. However, savvy contact center players will have noted the quarter-century milestone of the humble SMS message. Notwithstanding the legacy of text technology globally, it is safe to say that this text messaging still poses challenges for many firms […]