Africa’s BPO Star Rises
The world is getting flatter, according to many offshoring observers. To a large degree, this is true. The plethora of overseas destinations vaunting themselves as the next big thing in BPO some 10 – 15 years ago are no more, because so many have become established centers of delivery excellence. Now there is a school […]
Zimbabwe has a Long Way to Go to Become a BPO Delivery Destination
“What’s the next location for offshore delivery?” This is a question that is frequently asked of analysts who cover the outsourcing sector. But, the global environment is not as simple as visiting Baskin Robbins and selecting from thirty-one flavors – the right elements need to be in place before a decision to invest can be […]