Peter Ryan has been at the forefront of CX and BPO advisory for the past two decades.

Having started his career in outsourcing and customer management analysis in London working for Datamonitor in the early 2000s, he quickly emerged as a force within the rapidly growing CX services sector.  His expertise extends across all parts of the customer experience ecosystem, including evolving CX business models, emerging technologies, shoring solutions and vertical market penetration strategies.  His annual CX Technology and Global Services Survey, which sounds nearly a thousand customer experience enterprise leaders, is one of the most anticipated reports in our sector.

Peter is also a partner in the CxOutsourcers Mindshare Group, an initiative designed to bring forward-looking customer experience professionals together at gatherings across the globe for networking and thought-leadership.

Peter has lived in Australia, France, Ireland and the UK, but now resides in beautiful Montreal, Québec.  He holds a Bachelor of Arts from the University of Saskatchewan and an MBA from Dalhousie University.