Global CX Insights
You Can Trust

Ryan Strategic Advisory is the world’s most trusted source of actionable insight into the global front-office BPO and customer experience sectors.


Compete in the rapidly evolving CX environment

Ryan Strategic Advisory helps CX and BPO organizations uncover their most compelling value proposition, then stake a claim in competitive markets.


Get inside the minds of global CX buyers

Know your clients; grow your business. Ryan Strategic Advisory helps BPOs and CX providers understand their prospects, with valuable insights on worldwide buyer trends.


Arm yourself with bleeding-edge market knowledge

In the dynamic world of CX and BPO, local trends evolve daily. Enter new markets ahead of the curve with Ryan Strategic Advisory’s on-the-ground insights and data analysis services.


Elevate your reputation in the markets that matter most

Your brand deserves a seat at the buyers’ table. Ryan Strategic Advisory can help CX providers and BPOs develop strong credibility and increased visibility with clients worldwide.


Develop your location’s visibility with leading outsourcing investors

Work with Ryan Strategic Advisory and its partner network to drive new investment into your jurisdiction from emerging and global outsourcing operators.

TranscomIndustry Commentary
February 20, 2024

Key Takeaways from Transcom’s Tech Hub in Zagreb

One of the things that keeps the CX space interesting is getting to see up close and personal innovative ways of reshaping the relationship between enterprises and consumers.  Recently, Ryan…
February 14, 2024 in Industry Commentary

Poor CX? 2024 Elections May Change That!

Whether it be digitally driven interactions or those over the telephone, customer experience has been in a tailspin for some time. Consumers around the world are beyond fed up.  The…
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January 17, 2024 in Industry Commentary

What We Can Learn from CX in the 80s

Everyone gets nostalgic for certain elements of days gone-by, in many cases seeing the past through rose-tinted glasses. But history counts for quite a lot in the world of business. …
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January 9, 2024 in Industry Commentary

Top CX Predictions for 2024

Entering the New Year, prognostications for CX in 2024 are coming fast and furious, with no shortage of audacious predictions from thought leaders the world over.  Thus, in no specific…
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December 12, 2023 in Industry Commentary

There is a Digital CX Duty of Care for Customers

Customer service delivery does not stay still for long.  As consumers interact with businesses from which they buy products and services in different ways, the pressure is on: CX leaders…
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Meet Peter

Peter Ryan is known worldwide as an influential and trusted BPO and CX research analyst, strategic advisor and thought leader.

His expertise spans several strategic topics, from vertical market penetration and service delivery to best practices in offshoring, technology deployment, and competitive positioning.

Peter annually publishes the Front Office BPO Omnibus Survey, known globally as the most comprehensive sounding of enterprise customer experience buyers in North America, Western Europe, and Australia.

About Peter

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Custom Research

The most thorough research across key markets

Market Insights

Insightful analyses driven by the most recent data

Brand Development

Ensuring the maximum positive exposure for CX providers

Influencer Relations

Driving the awareness to stand out in the world of those influencing CX buyers

Advisory Services

Leveraging two decades of bespoke project experience in the CX sector

Get the strategic insight that will position your company
for success in the customer experience sector.

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