Global CX Insights
You Can Trust
Compete in the rapidly evolving CX environment
Ryan Strategic Advisory helps CX and BPO organizations uncover their most compelling value proposition, then stake a claim in competitive markets.
Get inside the minds of global CX buyers
Know your clients; grow your business. Ryan Strategic Advisory helps BPOs and CX providers understand their prospects, with valuable insights on worldwide buyer trends.
Arm yourself with bleeding-edge market knowledge
In the dynamic world of CX and BPO, local trends evolve daily. Enter new markets ahead of the curve with Ryan Strategic Advisory’s on-the-ground insights and data analysis services.
Elevate your reputation in the markets that matter most
Your brand deserves a seat at the buyers’ table. Ryan Strategic Advisory can help CX providers and BPOs develop strong credibility and increased visibility with clients worldwide.
Develop your location’s visibility with leading outsourcing investors
Work with Ryan Strategic Advisory and its partner network to drive new investment into your jurisdiction from emerging and global outsourcing operators.
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Peter Ryan is known worldwide as an influential and trusted BPO and CX research analyst, strategic advisor and thought leader.
His expertise spans several strategic topics, from vertical market penetration and service delivery to best practices in offshoring, technology deployment, and competitive positioning.
Peter annually publishes the Front Office BPO Omnibus Survey, known globally as the most comprehensive sounding of enterprise customer experience buyers in North America, Western Europe, and Australia.