Ryan Strategic Advisory helps forward-thinking BPOs, CX solutions innovators, and investment promotion agencies make smarter decisions that drive visibility, growth, and competitive advantage.
Technology is accelerating. New markets are emerging. Buyer expectations are shifting.
The decisions you make today will define your growth tomorrow. Guessing is no longer an option.
With more than 20 years decoding global CX trends, Peter Ryan and his team have helped leading BPOs, investment promotion agencies and technology providers win deals, enter markets ahead of competitors, and command premium pricing.
Our insights are built on surveys of hundreds of enterprise leaders and real-world analysis across the global CX landscape.
01 — CX Providers
CX Service Providers & BPOs
See what’s next before your competitors do.
Expand your visibility, uncover market opportunities, and align your strategy with real buyer intelligence from global CX decision-makers.
02 — Inward Investment
Investment Promotion Agencies
Attract new investment and employment opportunities.
Leverage evidence-based analysis that positions your region as the next top destination for CX investment from the global outsourcing community.
03 — Technology Vendors
Software & CX Technology Providers
Discover which enterprise buyers are ready for your solution.
We connect you to the right decision-makers and arm you with the insights that turn introductions into long-term partnerships.
Over the past several years, Ryan Strategic Advisory has been instrumental in driving more interest into Georgia’s value from outsourcers around the world. The in-depth approach that Ryan Strategic Advisory provides us as an investment promotion agency has helped immeasurably in gaining the visibility needed to communicate the Georgian outsourcing advantage to providers and their clients.
Jamaica has achieved and maintained its position as the leading global digital services location in the English-speaking Caribbean with the competent and professional partnership of Ryan Strategic Advisory.
The firm’s championing of Jamaica and our global delivery strategy combined with their business-friendly approach, access to a high-quality team of professionals, and shared vision and passion for the outsourcing sector has been a game changer for us.
Our team in Jamaica, and Peter’s in Canada work together seamlessly with no barriers to collaborate in positioning Jamaica as the outsourcing capital of the English-speaking Caribbean.
I have known and collaborated with Peter for over a decade. His authenticity, simplicity, and the unparalleled value he brings to every engagement make him an indispensable partner for Inspiro.
Through our commissioned research and surveys, Peter has provided us with deep, actionable insights into buyer market dynamics. His guidance is critical to our strategic business decisions, helping us confidently plan ahead. Whether we are evaluating expansion into specific locations or identifying next-generation technology and automation trends, Peter ensures we focus on initiatives that deliver measurable value.
Our collaborative efforts on white papers, webinars, and industry events are always highly productive. Peter brings a rare combination of robust industry knowledge and creative execution to every brainstorming session we have. The output directly translates to impressive results, generating the readership and views necessary to firmly position Inspiro as a thought leader in our space.
Peter’s strategic advice is something I actively seek out, especially when navigating major programs. He consistently guides us in the right direction, streamlining our initiatives and optimizing our operations for the future. I love working with Peter and look forward to many more years of successful collaboration.
In addition to his industry connections and deep knowledge, one of the best things about working with Peter is how easy it is. We can give him a high-level idea of what we want and he asks the right questions to understand our mission and what we’re trying to accomplish. He then follows up with a full proposal that is a perfect fit for what we need. There isn’t a lot of back and forth because he just gets it.
He’s been hugely helpful in keeping us up-to-date on what’s happening in the industry, the trends, and the most favorable locations.
I appreciate his honesty, clarity, and ease of doing business. I wouldn’t hesitate to recommend Ryan Strategic Advisory to anyone in the BPO industry seeking better brand awareness and strategic direction.
AI and tech advancements mean it’s no longer business as usual in the BPO industry. Working with Ryan Strategic advisory provides us with valuable insight into what CX outsourcing buyers actually want and expect. Peter’s research is deep and comprehensive with surveys of hundreds of companies that give us both qualitative and quantitative value.
One of Peter’s most unique offerings is the breadth of his network and willingness to facilitate connections. Becoming a client of Ryan Strategic Advisory not only means access to insight and guidance, but also makes you part of a community of industry leaders and experts that is invaluable.
Over the years, Peter has become our go-to advisor for everything from go-to-market strategy to location analysis. His guidance has had a direct impact on our pricing philosophy and ability to win in the market.
As an Egyptian company our vision was to penetrate the North American enterprise outsourcing market. And when we looked at potential advisors to help us, Ryan Strategic Advisory stood out as our first choice.
Peter Ryan is a superstar in the industry. He’s a very well-known name, a trusted advisor and not only knows the industry by heart, he also has a deep understanding of Egypt and the Middle East.
Since partnering with Peter, we’ve seen very positive growth in our business. He introduced us to larger BPOs to white label some of our products and services, and our brand awareness in Europe and the USA has improved immensely.
Clients experience 30–50% faster market penetration when guided by our intelligence and brand positioning strategies.
Access our latest buyer trends and market intelligence.
Build a custom positioning and market entry roadmap.
Win with research-backed strategy, multimedia visibility, and industry engagement.
Deep experience across global markets allows us to identify emerging trends early and translate them into actionable strategy for sustained competitive advantage.
Our research is grounded in extensive analysis and real-world insight, equipping clients with the clarity needed to make confident, data-driven decisions.
We bring a truly global perspective, supported by long-standing relationships that provide direct access to on-the-ground intelligence and market dynamics.
Stay ahead of emerging CX trends, buyer behavior, and global market shifts.
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Peter Ryan has been at the forefront of CX and BPO advisory for over two decades.
He began his career in London with Datamonitor, quickly establishing himself as a leading voice in the evolving CX services sector. His expertise spans customer experience business models, emerging technologies, global delivery strategies, and vertical market penetration.
His annual CX Technology and Global Services Survey—based on insights from nearly 1,000 enterprise leaders—is one of the most anticipated reports in the industry.
Peter is also a partner in the CxOutsourcers Mindshare Group, bringing together CX leaders globally for networking and thought leadership.
Having lived in Australia, France, Ireland, and the UK, he now resides in Montréal, Québec. He holds a BA from the University of Saskatchewan and an MBA from Dalhousie University.
Access exclusive insights from global enterprise buyers and stay ahead of where the CX industry is heading.
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