SERVICESRyan Strategic Advisory provides clients across the contact center and BPO spectrum with a variety of value-add, strategic services.

Market insights

With a long history of delivering qualitative and quantitative intelligence for clients across the contact center services ecosystem, Ryan Strategic Advisory specializes in providing actionable data and insights needed to succeed in this dynamic and ever-changing sector.

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Brand development

Ryan Strategic Advisory has experience in helping clients grow their presence in the global BPO sector, using a variety of platforms to communicate the most important elements of the outsourcer’s value proposition.

Consultative services

By offering a varied range of bespoke services, clients of Ryan Strategic Advisory can expect realistic, frank business counsel.  Tailored solutions mean rapid resolution to the outsourcing business challenges.

Ryan Strategic Advisory provides clients across the contact center and BPO spectrum with a variety of value-add, strategic services.

COMPANY NEWSThe latest media coverage of Ryan Strategic Advisory can be found here. Check back regularly for the most recent updates of press releases, news coverage and upcoming events.

  • Ryan Strategic Advisory White Paper on BPO in Grand Bahama Now Available

    Ryan Strategic Advisory is pleased to have recently completed a white paper for the Grand Bahama Port Authority (GBPA), outlining its case as a nearshore delivery location for front-office BPO and contact center services. To download your complimentary copy of this white paper, please complete the form below.  For any questions about the information contained

  • Ryan Strategic Advisory and Anikanov.com Publish Balkans Front Office BPO Report

    Anikanov.com and Ryan Strategic Advisory, as part of the CxOutsourcers network, are pleased to announce the publication of their report that focuses on the contact center outsourcing opportunity to be found in the Balkans.  This report provides prospective and existing investors with a strategic overview of what is seen as among the last cost-effective nearshore

  • Peter Ryan to Speak at Turkey Call Center Conference & Expo

    Ryan Strategic Advisory is pleased to announce that Peter Ryan will be among the keynote speakers at the upcoming Call Center Conference & Expo, which takes places November 6 and 7 in Istanbul, Turkey.  Ryan’s discussion will focus on key challenges being faced by enterprise contact centers. Comments from Peter Ryan upon the announcement that

INDUSTRY COMMENTARYfrequent updates in which Peter Ryan comments on the latest happenings in the outsourced contact center sector. Expect nothing less than informative, provocative and sometimes controversial musings about the state of front-office BPO.

  • Getting Green Has Never Been More Important in Front Office BPO

    It’s not easy being green, but it is clear that businesses have to be serious about the environment.  Recent revelations around the acute need to improve all aspects of commercial activity cannot be lost on the contact center space, and it is time for outsourcers to step up.  Not only is this green imperative due

  • Reshoring Contact Center Services – Time for a Reality Check

    It is true that fads come and go with time.  Whether it be lava lamps or parachute pants, consumers fall prey to various flavors of the month in order to keep up with the Joneses.  Businesses are not immune to this impulse, either.  And in today’s front-office BPO environment, the pressure to reshore customer experience

  • KM2 Solutions Colombian Expansion Reflects Steady Nearshore Strategy

    One of the most exciting things for any organization in BPO is to see a well thought out plan come together.  This can encompass strategies related to vertical market penetration, channel choices, back-office functions or technology elements.  In the case of US provider KM2 Solutions , the deliberate strategy to exclusively embrace the nearshore as

  • Belize Carving Out a Nearshore English Niche

    The offshore delivery market is in the throes of disruption. Enterprises are pressuring their BPO partners to find locations that include not only the tried-and-tested, but also others that provide new opportunity.  In the case of English-language sites, new options are becoming less appealing than they were a few years ago, thanks to rising costs