Knowledge Is Power

Ryan Strategic Advisory helps forward-thinking BPOs, CX solutions innovators, and investment promotion agencies make smarter decisions that drive visibility, growth, and competitive advantage.

The CX Industry Has Never Moved Faster

Technology is accelerating. New markets are emerging. Buyer expectations are shifting.

The decisions you make today will define your growth tomorrow. Guessing is no longer an option.

The Right Guidance Is Here

With more than 20 years decoding global CX trends, Peter Ryan and his team have helped leading BPOs, investment promotion agencies and technology providers win deals, enter markets ahead of competitors, and command premium pricing.

Our insights are built on surveys of hundreds of enterprise leaders and real-world analysis across the global CX landscape.

How we help

01 — CX Providers

CX Service Providers & BPOs

See what’s next before your competitors do.

 

Expand your visibility, uncover market opportunities, and align your strategy with real buyer intelligence from global CX decision-makers.

Learn More

02 — Inward Investment

Investment Promotion Agencies

Attract new investment and employment opportunities.

 

Leverage evidence-based analysis that positions your region as the next top destination for CX investment from the global outsourcing community.

Start the Journey

03 — Technology Vendors

Software & CX Technology Providers

Discover which enterprise buyers are ready for your solution.

 

We connect you to the right decision-makers and arm you with the insights that turn introductions into long-term partnerships.

Get Connected

Companies We've Worked With

A Trusted Name in the Industry

A Simple Path to Market Leadership

Clients experience 30–50% faster market penetration when guided by our intelligence and brand positioning strategies.

Step 1 — Discover

Access our latest buyer trends and market intelligence.

Step 2 — Strategize

Build a custom positioning and market entry roadmap.

Step 3 — execute

Win with research-backed strategy, multimedia visibility, and industry engagement.

Strategy Backed by Experience

20+ years analyzing the global CX ecosystem

Deep experience across global markets allows us to identify emerging trends early and translate them into actionable strategy for sustained competitive advantage.

Hundreds of market reports and industry presentations

Our research is grounded in extensive analysis and real-world insight, equipping clients with the clarity needed to make confident, data-driven decisions.

Client relationships across every major outsourcing region

We bring a truly global perspective, supported by long-standing relationships that provide direct access to on-the-ground intelligence and market dynamics.

CX Hot Take

Stay ahead of emerging CX trends, buyer behavior, and global market shifts.

October 14, 2026

Atlantic Canada: the UK’s New Nearshore

For British CX buyers and their BPO partners, identifying new destinations from which to serve their customers has become increasingly challenging in recent years. The...

October 7, 2026

America and the Nearshore: 2026

Ryan Strategic Advisory has today published America and the Nearshore: 2026, its latest research on outsourcing trends in Latin America...

October 6, 2026

10 Learnings from 10 Years of Ryan Strategic Advisory

10 years… a full decade. Une décennie. On October 6th 2016, Ryan Strategic Advisory was born. Seeing the need for...

September 9, 2026

Europe and the Nearshore: 2026

Ryan Strategic Advisory is pleased to announce the release of its latest publication, Europe and the Nearshore: 2026. This report...

July 22, 2026

BPOs Can’t Delay Bolstering Cybersecurity Capabilities

No one should underestimate the extent to which digital crime continues to menace businesses across sectors. High profile hacks are...

Meet Peter Ryan

Peter Ryan has been at the forefront of CX and BPO advisory for over two decades.

He began his career in London with Datamonitor, quickly establishing himself as a leading voice in the evolving CX services sector. His expertise spans customer experience business models, emerging technologies, global delivery strategies, and vertical market penetration.

His annual CX Technology and Global Services Survey—based on insights from nearly 1,000 enterprise leaders—is one of the most anticipated reports in the industry.

Peter is also a partner in the CxOutsourcers Mindshare Group, bringing together CX leaders globally for networking and thought leadership.

Having lived in Australia, France, Ireland, and the UK, he now resides in Montréal, Québec. He holds a BA from the University of Saskatchewan and an MBA from Dalhousie University.

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