Global CX Insights
You Can Trust

Ryan Strategic Advisory is the world’s most trusted source of actionable insight into the global front-office BPO and customer experience sectors.


Compete in the rapidly evolving CX environment

Ryan Strategic Advisory helps CX and BPO organizations uncover their most compelling value proposition, then stake a claim in competitive markets.


Get inside the minds of global CX buyers

Know your clients; grow your business. Ryan Strategic Advisory helps BPOs and CX providers understand their prospects, with valuable insights on worldwide buyer trends.


Arm yourself with bleeding-edge market knowledge

In the dynamic world of CX and BPO, local trends evolve daily. Enter new markets ahead of the curve with Ryan Strategic Advisory’s on-the-ground insights and data analysis services.


Elevate your reputation in the markets that matter most

Your brand deserves a seat at the buyers’ table. Ryan Strategic Advisory can help CX providers and BPOs develop strong credibility and increased visibility with clients worldwide.


Develop your location’s visibility with leading outsourcing investors

Work with Ryan Strategic Advisory and its partner network to drive new investment into your jurisdiction from emerging and global outsourcing operators.

North MacedoniaIndustry Commentary
July 8, 2024

North Macedonia is Europe’s Nearshore BPO Location to Watch

Long gone are the days of new outsourcing locations popping up almost overnight. In 2024, the reality is that few jurisdictions have not been prospected.  In the European nearshore, over…
May 22, 2024 in Industry Commentary

CCMA BPO Summit Highlights Culture as a CX Buyer Priority

Sometimes nothing beats hearing straightforward feedback.  And, while the hard truth may be tough to take, it is better than sugar coating or tiptoeing around a reality.  These clichés were…
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May 1, 2024 in Industry Commentary

India is the Most Favored Offshore CX Delivery Location in 2024

The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia India retains the title of most favored offshore CX delivery…
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April 15, 2024 in Industry Commentary

CX Services Market Ripe for Larger BPOs

As with all things in life, the CX services market is evolutionary.  Like short-lived trends in fashion or music, customer management delivery models come and go, some as fast as…
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April 9, 2024 in Industry Commentary

Kosovo Emerging as a Hidden BPO Gem in Europe’s Nearshore

There are fundamental shifts taking place in offshore delivery.  Geographic options once deemed de facto destinations for servicing specific countries and language groups have been shaken up over the past…
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Meet Peter

Peter Ryan is known worldwide as an influential and trusted BPO and CX research analyst, strategic advisor and thought leader.

His expertise spans several strategic topics, from vertical market penetration and service delivery to best practices in offshoring, technology deployment, and competitive positioning.

Peter annually publishes the Front Office BPO Omnibus Survey, known globally as the most comprehensive sounding of enterprise customer experience buyers in North America, Western Europe, and Australia.

About Peter

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Driving the awareness to stand out in the world of those influencing CX buyers

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Leveraging two decades of bespoke project experience in the CX sector

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