SERVICESRyan Strategic Advisory provides clients across the contact center and BPO spectrum with a variety of value-add, strategic services.

Market insights

With a long history of delivering qualitative and quantitative intelligence for clients across the contact center services ecosystem, Ryan Strategic Advisory specializes in providing actionable data and insights needed to succeed in this dynamic and ever-changing sector.


Brand development

Ryan Strategic Advisory has experience in helping clients grow their presence in the global BPO sector, using a variety of platforms to communicate the most important elements of the outsourcer’s value proposition.

Consultative services

By offering a varied range of bespoke services, clients of Ryan Strategic Advisory can expect realistic, frank business counsel.  Tailored solutions mean rapid resolution to the outsourcing business challenges.

Ryan Strategic Advisory provides clients across the contact center and BPO spectrum with a variety of value-add, strategic services.

COMPANY NEWSThe latest media coverage of Ryan Strategic Advisory can be found here. Check back regularly for the most recent updates of press releases, news coverage and upcoming events.

  • Ryan Strategic Advisory White Paper on BPO in Grand Bahama Now Available

    Ryan Strategic Advisory is pleased to have recently completed a white paper for the Grand Bahama Port Authority (GBPA), outlining its case as a nearshore delivery location for front-office BPO and contact center services. To download your complimentary copy of this white paper, please complete the form below.  For any questions about the information contained

  • Ryan Strategic Advisory and Publish Balkans Front Office BPO Report and Ryan Strategic Advisory, as part of the CxOutsourcers network, are pleased to announce the publication of their report that focuses on the contact center outsourcing opportunity to be found in the Balkans.  This report provides prospective and existing investors with a strategic overview of what is seen as among the last cost-effective nearshore

  • Peter Ryan to Speak at Turkey Call Center Conference & Expo

    Ryan Strategic Advisory is pleased to announce that Peter Ryan will be among the keynote speakers at the upcoming Call Center Conference & Expo, which takes places November 6 and 7 in Istanbul, Turkey.  Ryan’s discussion will focus on key challenges being faced by enterprise contact centers. Comments from Peter Ryan upon the announcement that

INDUSTRY COMMENTARYfrequent updates in which Peter Ryan comments on the latest happenings in the outsourced contact center sector. Expect nothing less than informative, provocative and sometimes controversial musings about the state of front-office BPO.

  • Alorica Innovating in CSR with MLBA

    Corporate efforts to act in a socially responsible fashion are more pronounced today than at any other time in recent history.  Across sectors, there is a recognition among decision-makers that there needs to be a structure in place at the enterprise level to tackle community and environmental ills.  Not only do these efforts mean a

  • Egypt is Solidifying its BPO Comeback

    The world is an unstable place.  More outsourcing executives and their clients are conscious of the instability that is touching both offshore and nearshore front-office delivery locations, and this is placing considerable pressure on site selection strategies.  But, one country where the news continues to be positive is Egypt. Its stakeholders have managed to maintain

  • Retail is Changing and Front-Office BPO Needs to be Ready

    Change is a constant in life, and resistance is futile.  This is certainly the case in the domain of commercial enterprise. With the advent of so many technological developments the past two decades, every sector has been forced to evolve to adapting consumer patterns.  This has been pronounced in retail, where long-established players are facing

  • CxOutsourcers 2019 Drives Front-Office BPO Excellence

    Without a doubt, one of the most important issues that contact center outsourcing executives face in strategic decision-making is how best to turn problems into opportunity.  There are a number of ways that this can be addressed, but experienced players understand that engaging with experts in a neutral forum is one of the most efficient