2017 Front-Office BPO Omnibus Survey Webinar Available On-Demand

Ryan Strategic Advisory is pleased to announce that last week’s highly-successful webinar introducing the key results of the 2017 Front Office BPO Omnibus Survey is now available for replay on demand.

This webinar features thought-provoking findings collected from 300 enterprise contact center decision-makers in the US, UK, Canada and Australia.  Themes discussed include enterprise CRM budget flexibility, in-house operational challenges, digital channel adoption, automation trends and most favored offshore delivery locations.  Hosted by Mark Angus, the survey’s findings are punctuated with insight from a global panel, including Traci Freeman, Vadim Anikanov, Mauricio Velasquez, Jens Butler and Declan Maguire.

For further information on the survey, please contact info@ryanadvisory.com.