- May 1, 2017
- Posted by: Ryan Strategic Advisory
- Category: Recent News
Ryan Strategic Advisory is pleased to announce that last week’s highly-successful webinar introducing the key results of the 2017 Front Office BPO Omnibus Survey is now available for replay on demand.
This webinar features thought-provoking findings collected from 300 enterprise contact center decision-makers in the US, UK, Canada and Australia. Themes discussed include enterprise CRM budget flexibility, in-house operational challenges, digital channel adoption, automation trends and most favored offshore delivery locations. Hosted by Mark Angus, the survey’s findings are punctuated with insight from a global panel, including Traci Freeman, Vadim Anikanov, Mauricio Velasquez, Jens Butler and Declan Maguire.
For further information on the survey, please contact firstname.lastname@example.org.