Ryan Strategic Advisory provides market insight, brand development initiatives, and actionable data for organizations in the customer experience services ecosystem. With two decades of experience, Ryan Strategic Advisory supports outsourcing operators, technology providers, industry associations, and economic development agencies.
Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO).
Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning.
Each year, Peter publishes the Front Office Omnibus Survey, known globally as the most comprehensive sounding of enterprise customer experience buyers in North America, Europe, and Australia.
As a much sough-after speaker, Peter has headlined multiple events around the world. He has also appeared frequently in the media, where he’s shared his unique insights into BPO and CX.
Peter was included in Fonolo’s most recent Top 16 Analysts Covering Customer Experience and placed first on CallCentreHelper.com’s Best Respected Contact Center Professional rankings. He also appeared in each iteration of the Nearshore Americas Power 50 influencers listing.
Peter has a degree in Political Studies from the University of Saskatchewan and an MBA from Dalhousie University. Although headquartered in Montreal, Québec, Canada, Peter’s clients come from every corner of the globe, so odds are he knows your city well.
Peter’s passion for CX and BPO shines through in the connections he makes worldwide, and his ability to bring great people together is second-to-none.
Contact Peter today and learn how he can help your business thrive in the dynamic world of customer experience outsourcing.