The world has just witnessed Joe Biden sworn in as the 46th President of the United States of America. While these events were unfolding, Mark Angus and Peter Ryan were busy finalising a special report and whitepaper entitled: New CX Realities with the Biden Administration. Thanks to leading industry analysts and knowledge leaders, Bill Pieper, Stuart Discount and Simon Danczuk for sharing their insights and predictions in our talk show which ultimately led to the publication of this special report. You can view the report by completing the fields below.