Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2023. This is the third iteration of this annual report, which is unique for its sounding of the operational leads  of outsourced CX deployments in the most important established and emerging delivery points in the world.

The 2023 study took in the views of nearly 200 respondents from 19 different countries and was conducted between July and October.  Respondents were asked to rate their respective jurisdiction across 7 different categories that include:

  • Local labor market dynamics
  • Commercial property availability / quality
  • Political stability
  • Economic stability
  • Public security
  • Infrastructure
  • BPO industry cohesiveness

To access this year’s report, which is being published in an interactive format, please click here.