Latest Research
Ryan Strategic Advisory is the trusted source for CX outsourcing professionals who demand rigorous, independent analysis of the trends shaping the global BPO market. Bookmark this page and return often. We add new insights regularly.
CX in Automotive Industry
Ryan Strategic Advisory is pleased to release its latest vertical customer experience research, CX in the Automotive Industry. This report, based heavily on primary research...
America and the Nearshore: 2026
Ryan Strategic Advisory has today published America and the Nearshore: 2026, its latest research on outsourcing trends in Latin America and the Caribbean. This annual...
Europe and the Nearshore: 2026
Ryan Strategic Advisory is pleased to announce the release of its latest publication, Europe and the Nearshore: 2026. This report is the most up to...
Profiles in Emerging Outsourcer Success: 2026
Ryan Strategic Advisory is pleased to release its annual showcase of BPOs that every industry watcher needs to have on their respective radars – Profiles...
2026 CX Technology and Services Buyers’ Outlook
Ryan Strategic Advisory has published its latest outlook on CX technology and services trends for 2026. This report was based on a survey of enterprise...