- November 22, 2017
- Posted by: Ryan Strategic Advisory
- Category: Recent News
Over the course of this discussion with Voxpro Content Editor Patrick Haughey, Ryan touches on a number of important topics related to customer experience delivery including channel diversification, analytics and the ability of enterprise contact center managers to strategically invest in automation. Topics around offshoring such as the recent BPO promotion analyst summit in Johannesburg and the upcoming Outsource to the Caribbean conference were also touched upon.