Ryan Strategic Advisory is pleased to announce that Peter Ryan will be among the keynote speakers at the upcoming Call Center Conference & Expo, which takes places November 6 and 7 in Istanbul, Turkey.  Ryan’s discussion will focus on key challenges being faced by enterprise contact centers.

Comments from Peter Ryan upon the announcement that he would be speaking at this prestigious event – ‘I could not be happier to be returning to this prestigious event in one of the most dynamic contact center markets anywhere in the world, one that I have been following for some time.  For a very long time, contact center operators in Turkey have been doing a fantastic job servicing the domestic consumer base, and their efforts to push their services to clients in Western Europe have also been successful.  The challenge now for Turkey’s customer experience industry will be to establish their industry as the mainstream multilingual nearshore contact center delivery beachhead that it has the potential to be.  It already has a strong presence in the form of deployments by Teleperformance and Competence Call Center.  The key will be to attract more of these players, in order to achieve maximum scalability.’

For further information on Peter Ryan’s participation in the Call Center Conference & Expo, please click here.