Ryan Strategic Advisory is pleased to announce the publication of Profiles in Emerging Outsourcer Success: 2023.
This is the second year in a row that Ryan Strategic Advisory has published this report, in which 5 of the most exciting up-and-coming outsourced contact center operators are featured. In this document, not only is each operator profiled, but the elements that have led to their respective achievements are dissected and analyzed.
“At Ryan Strategic Advisory, we celebrate the success of BPO operators of all sizes. But, the reality is that for providers of an emerging nature, there are many challenges to be faced through the start-up process. Being able to overcome these obstacles and implement a CX vision in a marketplace that is already highly competitive is a significant achievement.
The providers featured in this annual report are based in India, Kosovo, Mexico, South Africa and the USA. Each has carved out its own niche in the CX service delivery market, but all share a number of strategic facets that have helped ensure relevance in the customer management sector. These include a focus on employee flexibility, providing team members with competitive compensation & benefits, embracing new CX technology and leveraging the power of impact sourcing.
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