Today marks the launch date of Ryan Strategic Advisory, a full-service market analysis and consulting enterprise designed for the front-office BPO and contact center sectors. The firm is owned and operated by Peter Ryan, one of the leading influencers in contact center outsourcing over the past decade.
‘I am truly excited to be starting my own advisory practice in what is probably the most interesting time for CRM and front office BPO in some time’, said Peter Ryan, Principal of Ryan Strategic Advisory. ‘With so much activity taking place related to consolidation, automation and driving better customer experiences there was no better time to jump back into this space.’
Ryan Strategic Advisory will provide clients with a range of offerings including market insight, brand equity development and consultative services. It will be based in Montreal, Canada. Already the new practice is gaining interest in the contact center and BPO community, with Peter Ryan having been booked for speaking engagements at the BPESA BPM Summit in Cape Town on October 13th and the Customer Engagement Summit in London on November 8th.