Ryan Strategic Advisory is pleased to offer a breakout of key buying trends gleaned from enterprises in the leisure, travel & hospitality sector. This data was drawn from the 2019 Front Office BPO Omnibus Survey, which was published during Q2 2019 and outlines the key challenges and opportunities for BPO providers aiming to win business from this expanding sector. The 2019 Front Office BPO Omnibus Survey sounded the views of nearly 500 enterprise contact center decision-makers in North America, Europe and Australia.
The leisure, travel & hospitality space has been one of the most aggressive sectors in terms of its take-up of third-party contact center services, and poses intriguing possibilities for outsourcers. While this vertical shares many of the same trends as the survey’s cross-market sample, there are also a number of unique aspects that BPO providers should be aware of. Please complete the fields below to download this document.