Ryan Strategic Advisory is pleased to announce that it has published a thought-leadership white paper with home-based agent outsourcing provider ATAC. This document highlights the importance of business contingency planning and the role that work-at-home customer experience delivery plays in this process. Key elements that are discussed in this white paper include the the growing need to plan for various scenarios and what a home-based solution brings to the table in this regard.
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For more information on this document, please contact Ryan Strategic Advisory by email.