Market Insights

Being able to identify existing trends and those on the horizon are difficult for contact center executives at the best of times. By partnering with Ryan Strategic Advisory, clients can expect a variety of insightful market analyses, driven by the most recent data sets. Key products and services include:
Enterprise CRM procurement trends

Regularly updated information outlining the latest buying habits and operational challenges of enterprise contact center managers.

Contact center outsourcing pricing and cost benchmarking

An annual view of how third-party vendors price their various frontline services in both onshore and offshore points of delivery.  In addition, cost breakdowns of various input components are also examined in-depth;

Vendor benchmarking

A detailed ranking of both leading and emerging contact center outsourcers, based around specific aspects of their delivery capabilities.