Enterprise CRM procurement trends
Regularly updated information outlining the latest buying habits and operational challenges of enterprise contact center managers.
Contact center outsourcing pricing and cost benchmarking
An annual view of how third-party vendors price their various frontline services in both onshore and offshore points of delivery. In addition, cost breakdowns of various input components are also examined in-depth;
A detailed ranking of both leading and emerging contact center outsourcers, based around specific aspects of their delivery capabilities.